Remote Patient Concierge Specialist – Bilingual (EN/ES)

Third Way Health; United States; Remote; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical and Dental Insurance

401K

Zusammenfassung

Third Way Health is seeking a full-time, remote Patient Concierge Representative to support patients across the United States. The role offers 40 hours per week within U.S. business hours, with options Mon-Fri or Mon-Thu.

Compensation is $16/hour, non-exempt. Responsibilities include scheduling appointments, answering non-clinical questions, de-escalation, and guiding patients through the care process. Fluency in English and Spanish is required, along with strong communication skills.

Qualifikationen

• Bachelor’s degree or higher required.
• Fluent in English and Spanish; strong written and verbal communication.
• Excellent listening and empathy; able to de-escalate and resolve patient concerns.
• Proven time management and organizational skills; adaptable to fast-paced environments.

Aufgaben

• Handle patient calls to schedule appointments and navigate intake activities.
• Provide accurate, helpful answers to patient questions and concerns.
• De-escalate dissatisfied patients and offer support.
• Notify patients about test results or reminders within their care plan.
• Guide patients through the website and patient app; help locate suitable care and specialists.
• Review patient accounts and provide updates on billing or account items.
• Collaborate with concierge teams to improve patient experience.

Kenntnisse

English fluency

Spanish fluency

Active listening

Time management

Customer service

Problem solving

Phone etiquette

Ausbildung

University degree

Tools

Salesforce Health Cloud

Jobbeschreibung

Third Way Health is seeking a full-time, remote Patient Concierge Representative to support patients across the United States. The role offers 40 hours per week within U.S. business hours, with options Mon-Fri or Mon-Thu.

Compensation is $16/hour, non-exempt. Responsibilities include scheduling appointments, answering non-clinical questions, de-escalation, and guiding patients through the care process. Fluency in English and Spanish is required, along with strong communication skills.