Remote Patient Concierge & Scheduling Specialist

Intermountain Healthcare Inc.; Montpelier (VT); Remote; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) who serves as the first connection between Intermountain and patients. The role focuses on establishing collaborative relationships to deliver high patient satisfaction, handling intake and ensuring accurate patient information.

You will schedule appointments, collect demographics, assist with insurance coordination, and educate patients on financial options.

Qualifications

• Six months of customer service experience.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI).

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming and updating demographic data in the registration system.

Skills

Customer service

Computer basics

Professional demeanor

Team collaboration

PHI privacy

Education

High school diploma

Tools

EMR systems

Billing software

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) who serves as the first connection between Intermountain and patients. The role focuses on establishing collaborative relationships to deliver high patient satisfaction, handling intake and ensuring accurate patient information.

You will schedule appointments, collect demographics, assist with insurance coordination, and educate patients on financial options.