Remote Patient Concierge & Scheduler

Intermountain Healthcare Inc.; Cheyenne (WY); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Intermountain Health is hiring a Patient Service Representative (PSR) for fully remote work. The role greets and assists patients, verifies information, and documents interactions in the EMR.

It includes scheduling visits, handling insurance details, and supporting billing processes to ensure a smooth patient experience. The position requires customer service experience, strong communication, and privacy protection.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy and PHI of patients and caregivers.
• Multilingual abilities are a plus.

Responsibilities

• Provide courteous and professional connections with patients over the phone or in person.
• Document all interactions accurately in the EMR.
• Schedule patient appointments and referrals as needed.
• Verify demographic and insurance information and assist with billing forms.

Skills

Customer service

Computer skills

Communication skills

PHI privacy

Team collaboration

Job description

Intermountain Health is hiring a Patient Service Representative (PSR) for fully remote work. The role greets and assists patients, verifies information, and documents interactions in the EMR.

It includes scheduling visits, handling insurance details, and supporting billing processes to ensure a smooth patient experience. The position requires customer service experience, strong communication, and privacy protection.