Remote Patient Care & Support Specialist

Rugiet Health; Austin (TX); Remote; USD 23,419 - 26,174; Full time

Benefits offered by this job

$17–$19/hour

Monthly team contests with gift card prizes

Health, dental, and vision coverage

401(k) program

3 weeks of PTO

Job summary

A healthcare technology company is seeking a compassionate Patient Support Agent to provide outstanding service and personalized support. You will be the primary point of contact for members, ensuring a seamless and empathetic experience. Ideal candidates have experience in customer service or a healthcare setting and exceptional communication skills. This role offers competitive pay and a collaborative culture focused on improving lives.

Qualifications

• Experience in a customer service, patient support, or call center role.
• Exceptional verbal and written communication skills.
• Proven ability to empathize with customers and resolve issues.
• High attention to detail and accuracy in documenting information.

Responsibilities

• Serve as the First Point of Contact for Rugiet Health members.
• Provide empathetic, patient-centered support.
• Resolve issues efficiently by collaborating with internal teams.
• Guide and educate patients on their treatment plans.

Skills

Customer service experience

Verbal and written communication

Empathy

Attention to detail

Ability to work independently

Adaptability

Education

High school diploma or equivalent

Bachelor's degree

Tools

CRM software (Zendesk, Salesforce)

Microsoft Office Suite

Google Workspace

Job description

A healthcare technology company is seeking a compassionate Patient Support Agent to provide outstanding service and personalized support. You will be the primary point of contact for members, ensuring a seamless and empathetic experience. Ideal candidates have experience in customer service or a healthcare setting and exceptional communication skills. This role offers competitive pay and a collaborative culture focused on improving lives.