Remote Health Care Customer Support Specialist

Home Health Focus AI; United States; À distance; USD 40 492 - 43 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Opportunity for career advancement

Work-from-home flexibility

Résumé du poste

A healthcare support organization is seeking candidates for a remote customer support role. Responsibilities include providing phone, email, and chat support, troubleshooting issues, and collaborating with internal teams. Candidates should have at least one year of customer-facing experience and strong communication skills. A Bachelor's degree is preferred, along with knowledge of the healthcare industry. This position offers a salary range of $40,492 to $43,000 per year, along with comprehensive benefits and opportunities for career advancement.

Qualifications

• Minimum of one year of experience in customer-facing roles.
• Practical knowledge of the healthcare industry is a plus.
• Ability to work a flexible 8-hour schedule between 7 AM and 7 PM CST.

Responsabilités

• Provide phone, email, and chat support to resolve issues.
• Troubleshoot and diagnose reported problems.
• Build strong relationships with colleagues and customers.

Connaissances

Customer service experience

Strong communication skills

Problem-solving skills

Empathy and active listening

Formation

Bachelor's degree in a related discipline

Outils

Salesforce

Microsoft Teams

Basic understanding of SQL

Description du poste

A healthcare support organization is seeking candidates for a remote customer support role. Responsibilities include providing phone, email, and chat support, troubleshooting issues, and collaborating with internal teams. Candidates should have at least one year of customer-facing experience and strong communication skills. A Bachelor's degree is preferred, along with knowledge of the healthcare industry. This position offers a salary range of $40,492 to $43,000 per year, along with comprehensive benefits and opportunities for career advancement.