Remote Patient Benefits & Services Specialist

Phoenix Virtual Solutions; Phoenix (AZ); Remote; USD 40,000 - 55,000; Full time

Job summary

A healthcare service provider is hiring a Patient Services Specialist to interact with patients regarding healthcare and insurance. The role includes managing calls, organizing medical records, and assisting patients with financial responsibilities. Candidates should have at least 2 years of customer service experience in healthcare, excellent communication skills, and proficiency with EMR systems. This position offers the opportunity for remote work, making it suitable for self-motivated individuals.

Qualifications

• Minimum of 2 years’ experience as a Customer Service Representative or Advocate in healthcare.
• Ability to work in a fast-paced environment with minimal supervision.
• Initiative and capability to meet deadlines.

Responsibilities

• Answer incoming calls from patients and make outgoing calls.
• Manage physician appointment calendars and organize Electronic Medical Records.
• Handle patient complaints and maintain confidentiality of communications.
• Represent the Client professionally while ensuring quality customer service.

Skills

Customer service experience

Communication skills

Familiarity with EMR systems

Proficiency with Microsoft Applications

Organizational skills

Detail-oriented

Job description

A healthcare service provider is hiring a Patient Services Specialist to interact with patients regarding healthcare and insurance. The role includes managing calls, organizing medical records, and assisting patients with financial responsibilities. Candidates should have at least 2 years of customer service experience in healthcare, excellent communication skills, and proficiency with EMR systems. This position offers the opportunity for remote work, making it suitable for self-motivated individuals.