Remote Healthcare Support Specialist

Carenet Health; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Paid time off (PTO) and paid holidays

Flexible spending accounts (FSAs)

Employee wellness programs

Career development and growth

Job summary

Carenet Health is seeking a patient-focused Customer Service Representative for a remote, work-from-home position in the United States. You will handle inbound and outbound calls, assist patients with healthcare-related issues, and support outreach programs.

The role emphasizes empathy, strong communication, and reliable attendance; benefits include health/dental/vision, 401(k) with match, PTO, FSAs, wellness programs and career growth opportunities. Start date 11/12/2026.

Qualifications

• High school degree or General Education Degree (GED) required
• Ability to read, write, and comprehend instructions and correspondence; Spanish speaking is a plus
• Ability to deal with and solve problems using solid judgment skills
• Computer skills required to include the ability to navigate through multiple programs; comfortable with dual screens; basic knowledge and understanding of Microsoft Office
• Reliable attendance and ability to adhere to a published schedule a must

Responsibilities

• Provides exceptional customer service and engagement via telephone
• Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programs
• Respond to the needs of a 24/7/365 operation as needed
• Researches, identifies and solves problems; verify eligibility of services and places call backs as required
• Meets and supports established service and sales and business objectives by meeting and exceeding performance standards
• Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups
• Ability to multi-task (simultaneously think, talk, type)
• Uses excellent listening skills to receive, process and document detailed information

Skills

Customer service

Communication

Problem solving

Multitasking

Spanish language

Education

High school degree or GED

Tools

Microsoft Office

Job description

Carenet Health is seeking a patient-focused Customer Service Representative for a remote, work-from-home position in the United States. You will handle inbound and outbound calls, assist patients with healthcare-related issues, and support outreach programs.

The role emphasizes empathy, strong communication, and reliable attendance; benefits include health/dental/vision, 401(k) with match, PTO, FSAs, wellness programs and career growth opportunities. Start date 11/12/2026.