Remote Patient Success Advocate

Cadence; United States; Remote; USD 31,684 - 34,440; Full time

Benefits offered by this job

Competitive salaries and quarterly incentives

Medical, dental, and vision insurance

401K and 401K match

Paid Parental Leave

Onboarding stipend for remote setup

Job summary

A leading health technology company is seeking a Patient Success Advocate to join their remote monitoring program. This role involves providing comprehensive support to patients through multiple channels, educating them about health technologies, and ensuring client satisfaction. Ideal candidates will have experience in customer service, particularly in healthcare, and must be adaptable to a remote work environment. The position offers competitive compensation and benefits.

Qualifications

• Experience in a multi-channel help desk environment with consumer interaction.
• Ability to provide excellent customer service in a healthcare context.
• Strong troubleshooting skills and ability to solve technical issues.

Responsibilities

• Assist customers via phone, email, and chat with inquiries and technical issues.
• Educate customers on Cadence products and services.
• Conduct follow-ups to ensure questions are resolved.

Skills

Multi-channel help desk experience

Customer-facing healthcare experience

Problem-solving skills

Experience with Medicare patients

Remote work experience

Tools

Zendesk

Job description

A leading health technology company is seeking a Patient Success Advocate to join their remote monitoring program. This role involves providing comprehensive support to patients through multiple channels, educating them about health technologies, and ensuring client satisfaction. Ideal candidates will have experience in customer service, particularly in healthcare, and must be adaptable to a remote work environment. The position offers competitive compensation and benefits.