Remote Patient Support Specialist - HealthTech

PHIL; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits (medical, dental, vision)

401(k)

Job summary

A fast-growing health-tech startup is seeking a Patient Support Tier 1 Specialist to manage inquiries from patients regarding prescription processes. Responsibilities include answering calls and messages, collaborating to resolve issues, and maintaining high performance metrics. The ideal candidate will have at least one year of customer support and healthcare experience, with strong attention to detail and communication skills. This role offers a fully remote working environment in multiple states and competitive compensation with full benefits.

Qualifications

• Minimum 1 year of customer support experience, preferably in a call center.
• 1 year of healthcare experience, ideally in enrollments or insurance.
• Strong phone presence with exemplary customer service skills.

Responsibilities

• Handle incoming calls and messages from patients regarding their prescriptions.
• Collaborate with leadership and teams to resolve patients' issues.
• Maintain performance metrics, including CSAT ratings and error rates.

Skills

Customer support experience

Healthcare experience

Attention to detail

Written communication skills

Adaptability

Job description

A fast-growing health-tech startup is seeking a Patient Support Tier 1 Specialist to manage inquiries from patients regarding prescription processes. Responsibilities include answering calls and messages, collaborating to resolve issues, and maintaining high performance metrics. The ideal candidate will have at least one year of customer support and healthcare experience, with strong attention to detail and communication skills. This role offers a fully remote working environment in multiple states and competitive compensation with full benefits.