Remote Patient Support Specialist

Alliance Family Health Center Inc; Trenton (NJ); Remote; USD 35,000 - 42,000; Full time

Job summary

Alliance Family Health Center Inc. seeks a dedicated Customer Service Representative to deliver exceptional patient service and handle inquiries with empathy. The role supports scheduling, information provision, and accurate record-keeping while coordinating with internal teams to resolve concerns.

You will work remotely, requiring strong communication skills and a proactive, compassionate approach to patient care in a healthcare environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy.
• Schedule appointments and assist with patient service requests.
• Provide accurate information about healthcare services.
• Maintain detailed and accurate records of all patient interactions.
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up.
• Support a positive patient experience through clear and compassionate communication.

Skills

MS Office

Medical terminology

Calm under pressure

Team player

Education

High school diploma or equivalent

Tools

CRM software

Job description

Alliance Family Health Center Inc. seeks a dedicated Customer Service Representative to deliver exceptional patient service and handle inquiries with empathy. The role supports scheduling, information provision, and accurate record-keeping while coordinating with internal teams to resolve concerns.

You will work remotely, requiring strong communication skills and a proactive, compassionate approach to patient care in a healthcare environment.