Remote Patient Care Supervisor – Pharmacy Ops Leader

Navitus Health Solutions, LLC; Elm (PA); Remote; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off 20 days

Parental leave 4 weeks

Holidays 9

401K match up to 5%

Adoption assistance

FSAs

Education assistance

Professional memberships

Referral bonus

Job summary

Lumicera Health Services is seeking a capable lead to manage daily operations and staff within a remote-friendly environment. The role emphasizes quality metrics, training, and collaboration with departments to ensure smooth workflows and patient service excellence.

You'll guide staff, monitor performance, and support ongoing process improvements, while maintaining compliance with HIPAA and industry standards. This full-time opportunity includes strong benefits and growth potential.

Qualifications

• High school diploma or GED required
• Associate or Bachelor’s degree preferred
• 2 years’ experience in managed care, specialty pharmacy, customer service, or PBM environment
• Experience in a call center environment preferred
• Direct leadership or coaching experience preferred
• Pharmacy claim / benefit experience preferred
• Knowledge of HIPAA and data privacy practices preferred
• Ability to interact cooperatively and respectfully with staff

Responsibilities

• Ensure daily workload standards are met by understanding workflow needs and guiding staff accordingly
• Identify and remove barriers to achieve goals and maintain schedules
• Review client transitions and changes in volume and allocate resources
• Coach, motivate and develop staff to produce outstanding results
• Maintain training records and ensure compliance with policies
• Triage service and technical issues and escalate appropriately

Job description

Lumicera Health Services is seeking a capable lead to manage daily operations and staff within a remote-friendly environment. The role emphasizes quality metrics, training, and collaboration with departments to ensure smooth workflows and patient service excellence.

You'll guide staff, monitor performance, and support ongoing process improvements, while maintaining compliance with HIPAA and industry standards. This full-time opportunity includes strong benefits and growth potential.