Remote Patient Care Supervisor

Navitus Health Solutions, LLC

Yorktown (VA)

Remote

USD 54,000 - 65,000

Full time

6 days ago

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Benefits offered by this job

Health insurance (medical, dental, and

Paid time off 20 days

Parental leave 4 weeks

9 paid holidays

401K match up to 5%

Adoption assistance

Flexible spending account

Educational assistance and membership

Referral bonus up to $750

Job summary

Lumicera Health Services, powered by Navitus, seeks a Pharmacy Services Leader to guide staff, ensure adherence to workflow standards, and support daily operations. You will coach teams, manage escalations, and maintain awareness of HIPAA and data privacy.

This remote-friendly role offers comprehensive benefits and career growth within a leading specialty pharmacy provider. The position requires 2+ years in managed care or PBM environments, leadership experience, and travel up to 5%.

Qualifications

High school diploma or GED required; associate or bachelor’s preferred.
CPhT preferred.
2 years’ experience in a managed care, specialty pharmacy, customer service, or PBM environment.
Experience in a call center environment preferred.
Direct leadership or coaching/mentoring experience preferred.
Pharmacy claim/benefit experience preferred.
Knowledge of HIPAA and data privacy practices preferred.
Ability to travel 5% of the time.

Responsibilities

Ensure daily workload standards by guiding staff to meet workflow goals.
Identify and remove barriers to achieve targets.
Review client transitions and volume changes; ensure scripts/resources are clear.
Maintain timely communication of information impacting staff.
Coach, motivate and develop staff to deliver outstanding results.
Coordinate with hiring/temp agencies and manage escalations.
Triage service and technical issues; educate staff on resolutions.
Maintain current knowledge of pharmacy processing software and tools.