Remote Patient Care Supervisor - Specialty Pharmacy

Navitus Health Solutions, LLC; Heber (UT); Remote; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Holidays

401K match

Adoption assistance

FSA

Education assistance

Professional membership

Referral bonus

Job summary

Lumicera Health Services is seeking a Clinical Operations Supervisor to lead daily workflow and staff coordination in a remote-capable role. You will drive quality, monitor performance, and ensure compliance with HIPAA standards.

Responsibilities include coaching team members, coordinating with suppliers and QA processes, and maintaining documentation while supporting patient outcomes.

Qualifications

• High school diploma or GED required. Associate or Bachelor’s degree preferred.
• CPhT preferred.
• 2 years’ experience in a managed care, specialty pharmacy, customer service, or PBM environment required.
• Experience in a call center environment preferred.
• Direct leadership or coaching / mentoring experience preferred.
• Pharmacy Claim / benefit experience preferred.
• Knowledge of HIPAA and applicable data privacy practices preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Ensure daily workload standards are met by understanding current workflow/scheduling needs and plans.
• Identify and remove barriers that prevent goals from being achieved.
• Review client transitions and changes in volume; ensure scripting and resources are clear.
• Ensure all information impacting staff is shared timely and in an appropriate way.
• Ensure staff comprehension by requesting feedback or through observation.
• Responsible for day-to-day leadership/support of department staff.
• Participate in setting and enforcing appropriate quality metrics for staff.
• Perform periodic quality monitoring of staff.
• Facilitate training/development needs for individuals and department.
• Manage disciplinary process as outlined in department/company policies.
• Consistently document and retain records of all training, reviews, and feedback with Specialists.
• Coach, motivate and develop staff to produce outstanding results.
• Communication and coordination with hiring/temp agencies.
• Act as a prompt escalation resource for calls or department issues or supervisor calls.
• Triage service and technical issues to resolution and educate staff of cause/resolution throughout.
• Conduct appropriate triage to pharmacist staff members, as appropriate.
• Ensure resources available to staff are current and clear through regular maintenance.
• Maintain technical knowledge of the pharmacy processing software, Lumicera’s claims processing software, phone system, quality monitoring and tracking tools, scheduling software, reporting suite, knowledge management application, and other applications and tools as applicable.
• Ability to travel 5% of the time.
• Other duties as assigned.

Skills

Leadership

Coaching

Customer service

Call center experience

Team supervision

Education

HS diploma or GED

Associate or Bachelor’s degree preferred

CPhT preferred

Job description

Lumicera Health Services is seeking a Clinical Operations Supervisor to lead daily workflow and staff coordination in a remote-capable role. You will drive quality, monitor performance, and ensure compliance with HIPAA standards.

Responsibilities include coaching team members, coordinating with suppliers and QA processes, and maintaining documentation while supporting patient outcomes.