Remote Patient Care Navigator

Kenyan Edu; United States; Remote; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

CareTalk Health is a fully remote, nationwide virtual medical practice. We seek Patient Support Specialists to be the first point of contact, ensuring smooth, timely, high-quality care delivery for patients in a virtual clinic.

This role involves outbound and inbound calls, confirming appointments, and coordinating handoffs to care teams. Strong communication, HIPAA familiarity, and multiclient coordination are essential in a fast-paced telehealth environment.

Qualifikationen

• Experience in a healthcare or customer service setting is required.
• Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools).
• Excellent interpersonal and communication skills.
• Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment.
• Preferred: Experience in telehealth, medical office or remote care delivery.
• Familiarity with HIPAA and patient privacy regulations.
• Bilingual in English and Spanish (or other language) is a plus.

Aufgaben

• Coordinate care teams to connect patients with the right clinician at the right time.
• Drive patient engagement by keeping the flow of visits moving smoothly across concurrent schedules.
• Transfer patients to appropriate care team members and provide real-time intake information.
• Notify RN when patient is ready and track visit status to prevent delays.
• Monitor call activity and support timely handoffs from RN to provider.
• Escalate scheduling conflicts or patient issues to protect care quality.

Kenntnisse

Healthcare experience

Customer service

Digital fluency

Interpersonal communication

Multitasking

Remote work

Bilingual (English/Spanish)

Tools

Zoom

Microsoft Teams

EHR/CRM tools

Jobbeschreibung

CareTalk Health is a fully remote, nationwide virtual medical practice. We seek Patient Support Specialists to be the first point of contact, ensuring smooth, timely, high-quality care delivery for patients in a virtual clinic.

This role involves outbound and inbound calls, confirming appointments, and coordinating handoffs to care teams. Strong communication, HIPAA familiarity, and multiclient coordination are essential in a fast-paced telehealth environment.