Remote Patient Support Specialist - Telehealth Coordination

CareTalk Health; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

CareTalk Health is a fully remote, nationwide telehealth practice seeking a Patient Support Specialist. You’ll be the first point of contact for patients, confirm readiness for visits, and coordinate handoffs to the care team to ensure timely, high‑quality care.

This role involves care team coordination, patient intake and check‑in, accurate documentation, and technical navigation. Hours are Monday–Friday 9–6pm EST, with compensation at $20 per hour. All work is remote from the United States.

Qualifications

• Experience in healthcare or customer service setting.
• Strong digital fluency across multiple platforms (Zoom, Teams, EHR/CRM).
• Excellent interpersonal and communication skills.
• Ability to multitask and remain calm in a fast-paced virtual environment.

Responsibilities

• Care Team Coordination: coordinate with multiple teams to connect patients with the right clinician at the right time.
• Patient Intake and Check-In: confirm appointments, verify identity, and prepare for visits.
• Communication and Documentation: document outreach and handoffs; keep the clinical team updated.
• Technical Navigation & Support: troubleshoot basic tech issues and route patients per workflow.

Skills

Healthcare experience

Customer service

Digital fluency

Communication skills

Multitasking

Tools

Zoom

Teams

EHR/CRM tools

Job description

CareTalk Health is a fully remote, nationwide telehealth practice seeking a Patient Support Specialist. You’ll be the first point of contact for patients, confirm readiness for visits, and coordinate handoffs to the care team to ensure timely, high‑quality care.

This role involves care team coordination, patient intake and check‑in, accurate documentation, and technical navigation. Hours are Monday–Friday 9–6pm EST, with compensation at $20 per hour. All work is remote from the United States.