Remote Patient Care Coordinator

CareTalk Health; Oregon; Hybrid; USD 23.000 - 32.000; Vollzeit

Zusammenfassung

CareTalk Health is a fully remote, nationwide virtual medical practice delivering wellness visits and care coordination across the United States. The Patient Support Specialist supports patients from our virtual clinic, confirms readiness for visits, and ensures smooth handoffs to the care team.

We are hiring multiple full-time, remote roles. Hours are Monday–Friday, 9am–6pm EST, at $20 per hour, with full benefits and a collaborative, patient-centered environment.

Qualifikationen

• Experience in a healthcare or customer service setting required.
• Strong digital fluency and comfort with navigating multiple platforms.
• Excellent interpersonal and communication skills.
• Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment.

Aufgaben

• Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time.
• Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules.
• Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information.
• Notify the RN when a patient is ready, track the status of each visit, and anticipate next steps to prevent delays.
• Monitor call activity across teams and proactively support timely handoffs from RN to provider.
• Escalate scheduling conflicts, clinical concerns, or patient-related issues promptly to protect care quality and efficiency.

Kenntnisse

Healthcare experience

Customer service

Digital fluency

Multitasking

Tools

Zoom

Teams

EHR/CRM

Jobbeschreibung

CareTalk Health is a fully remote, nationwide virtual medical practice delivering wellness visits and care coordination across the United States. The Patient Support Specialist supports patients from our virtual clinic, confirms readiness for visits, and ensures smooth handoffs to the care team.

We are hiring multiple full-time, remote roles. Hours are Monday–Friday, 9am–6pm EST, at $20 per hour, with full benefits and a collaborative, patient-centered environment.