Remote Patient Support & Care Coordination Specialist

Zim Directory; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

CareTalk Health operates as a fully remote, nationwide virtual medical practice. The Patient Support Specialist (PSS) engages as the first point of contact for patients, coordinating visits and ensuring smooth handoffs to clinicians.

We offer full-time, remote roles with hours Monday–Friday 9–6pm EST at $20 per hour, focused on delivering a high-quality virtual care experience and maintaining patient satisfaction.

Qualifications

• Experience in a healthcare or customer service setting required.
• Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools).
• Excellent interpersonal and communication skills.
• Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment.

Responsibilities

• Care Team Coordination: Serve as the central coordinator for multiple care teams, ensuring patients are connected with the right clinician at the right time.
• Patient Intake and Check-In: Initiate outbound calls, verify identity, ensure readiness for the visit, and perform pre-visit intake.
• Communication and Documentation: Maintain accurate documentation of outreach and handoffs and provide real-time updates to the clinical team.
• Technical Navigation & Support: Route patients per clinical workflow, troubleshoot basic tech issues, and communicate with patients and care teams.

Skills

Healthcare experience

Customer service

Digital tools fluency

Multitasking

Strong communication

HIPAA knowledge

Bilingual in English/Spanish (nice)

Tools

Zoom

Microsoft Teams

EHR/CRM tools

Job description

CareTalk Health operates as a fully remote, nationwide virtual medical practice. The Patient Support Specialist (PSS) engages as the first point of contact for patients, coordinating visits and ensuring smooth handoffs to clinicians.

We offer full-time, remote roles with hours Monday–Friday 9–6pm EST at $20 per hour, focused on delivering a high-quality virtual care experience and maintaining patient satisfaction.