Remote Patient Care Navigator

Carenet Health; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and holidays

Flexible spending accounts (FSAs)

Employee wellness programs

Career development opportunities

Job summary

Carenet Health is seeking a Patient Care Coordinator to support patients, providers and members remotely. You will handle inbound calls, assist with insurance questions, and guide members through the health plan process from home.

The role emphasizes empathy, strong communication, and teamwork, with benefits like health insurance, 401(k), PTO and flexible FSAs. You will need a high school diploma and healthcare experience, and you must be comfortable working daytime and overnight shifts from a

Qualifications

• High School Diploma or GED required and verified.
• Healthcare experience preferred (front office, PBX/911, Medical assistant, Nursing assistant or similar).
• Strong computer experience (data entry, screen navigation, keyboarding).
• Experience with Microsoft Outlook (email) and Word.
• Excellent customer service skills and communication abilities.
• Caring, empathetic and compassionate demeanor.
• Able to work mid-day and nights with alternating OFF shifts.
• Able to provide 2 monitors 22 inch each with HDMI and Display ports.

Responsibilities

• Take inbound calls from patients, providers and members.
• Help manage calls for patients that may be sick, in an emergent situations or more.
• Support members with their insurance needs, questions or concerns.
• Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations.
• Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice.
• Answer inquiries on benefit claims, appeals, and authorizations.
• The best part, you will be making a difference in someone's life!

Skills

Customer service

Communication

Empathy

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Carenet Health is seeking a Patient Care Coordinator to support patients, providers and members remotely. You will handle inbound calls, assist with insurance questions, and guide members through the health plan process from home.

The role emphasizes empathy, strong communication, and teamwork, with benefits like health insurance, 401(k), PTO and flexible FSAs. You will need a high school diploma and healthcare experience, and you must be comfortable working daytime and overnight shifts from a