Remote Patient Care Navigator

Ali Aydi; United States; Remote; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

CareTalk Health, a fully remote nationwide telehealth practice, seeks a Patient Support Specialist to be the first point of contact for patients in a virtual clinic. You will confirm readiness, coordinate handoffs to care teams, and maintain patient flow to ensure timely, high-quality care.

Work from a home office in the United States, with typical hours Monday–Friday 9am–6pm EST. Compensation is $20 per hour, with full-time W2 employment and remote collaboration across nationwide teams.

Qualifikationen

• Experience in a healthcare or customer service setting.
• Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools).
• Excellent interpersonal and communication skills.
• Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment.

Aufgaben

• Coordinate care teams and ensure patients are connected with clinicians at the right time.
• Drive patient engagement by maintaining smooth flow across schedules.
• Transfer patients to appropriate care team members and provide real-time intake information.
• Notify the RN when a patient is ready and track visit status to prevent delays.
• Support timely handoffs from RN to provider and escalate conflicts as needed.
• Initiate outbound calls to confirm appointments and verify patient readiness.
• Conduct pre-visit intake and ensure proper demographics and consent.
• Maintain accurate documentation of outreach and handoffs in the system.
• Provide real-time updates to the clinical team on patient status.
• Troubleshoot minor technical issues and assist patients with navigation.

Kenntnisse

Healthcare experience

Customer service

Digital fluency

Interpersonal communication

Multitasking

Tools

Zoom

Teams

EHR/CRM tools

Jobbeschreibung

CareTalk Health, a fully remote nationwide telehealth practice, seeks a Patient Support Specialist to be the first point of contact for patients in a virtual clinic. You will confirm readiness, coordinate handoffs to care teams, and maintain patient flow to ensure timely, high-quality care.

Work from a home office in the United States, with typical hours Monday–Friday 9am–6pm EST. Compensation is $20 per hour, with full-time W2 employment and remote collaboration across nationwide teams.