Evening Patient Navigator (Remote) – Care Access Champion

Towson; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

Health Advocate is seeking a Patient Navigator to perform high-volume outbound outreach and guide patients through complex healthcare journeys with empathy and clarity. The role emphasizes confidentiality, HIPAA compliance, and coordinating care with internal resources to connect patients with the right services.

This fully remote position offers a structured environment, training, and benefits including medical coverage, 401(k), and paid time off.

Qualifications

• A High School Diploma or GED is required.
• Associate’s degree in healthcare, social work, business administration, liberal arts, or related field is preferred.
• 2+ years of experience in customer service, healthcare navigation, or patient support is required.
• Experience in care coordination, community resources, or healthcare access is preferred.
• Strong communication skills and active listening abilities.
• Comfort working across multiple systems and documenting accurately.
• A proactive mindset and strong organizational skills.
• Commitment to confidentiality and compliance standards.

Responsibilities

• Conduct high-volume outbound patient outreach.
• Explain next steps and processes in clear, understandable language.
• Help patients navigate appointment scheduling and care coordination.
• Identify barriers such as transportation, access, or understanding of next steps.
• Coordinate resources and follow up until appropriate next steps are established.
• Document conversations accurately.
• Recognize questions that require clinical expertise and connect patients with the appropriate clinical resource.
• Protect patient confidentiality and follow HIPAA requirements.

Skills

Outbound outreach

Active listening

Strong communication

HIPAA confidentiality

Education

High School Diploma or GED

Associate’s degree (preferred)

Job description

Health Advocate is seeking a Patient Navigator to perform high-volume outbound outreach and guide patients through complex healthcare journeys with empathy and clarity. The role emphasizes confidentiality, HIPAA compliance, and coordinating care with internal resources to connect patients with the right services.

This fully remote position offers a structured environment, training, and benefits including medical coverage, 401(k), and paid time off.