Remote Patient Care Coordinator — Scheduling & Support

Texas Oncology; Dallas (TX); Remote; USD 25,000 - 36,000; Full time

Job summary

Texas Oncology is seeking a Contact Center Care Coordinator to support our San Antonio region. This full-time, remote position requires residing in Texas with occasional on-site training.

You will coordinate care, answer inquiries, and guide patients and providers with impeccable service. Responsibilities include handling calls, emails, and chats; documenting interactions; and helping patients navigate appointments and services while upholding quality standards and compliance.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service or healthcare.
• Experience with medical terminology is preferred.

Responsibilities

• Ensure positive patient experience through timely, professional responses.
• Answer inquiries via phone, email, and chat; provide accurate information.
• Record interactions and details of inquiries, comments, and complaints.

Skills

Bilingual English/Spanish

Active listening

Communication skills

Tools

Microsoft Office

CRM software

EMR system

Job description

Texas Oncology is seeking a Contact Center Care Coordinator to support our San Antonio region. This full-time, remote position requires residing in Texas with occasional on-site training.

You will coordinate care, answer inquiries, and guide patients and providers with impeccable service. Responsibilities include handling calls, emails, and chats; documenting interactions; and helping patients navigate appointments and services while upholding quality standards and compliance.