Remote Patient Care Coordinator

US Oncology Network-wide Career Opportunities; Dallas (TX); Teletrabalho; USD 38 000 - 60 000; Tempo integral

Resumo da oferta

The US Oncology Network is seeking a Contact Center Care Coordinator for Texas Oncology. This full-time role is remote with Texas residency required and occasional on-site training.

Typical hours are Mon–Fri, 8:00a–5:00p, supporting the NETX Region and coordinating healthcare services for patients, families, and providers. Responsibilities include handling inquiries, scheduling, and documenting interactions while meeting service level targets.

Qualificações

• Two years experience in a call center-related role is required.
• Proven work experience in a customer service role.
• Healthcare terminology familiarity is preferred.

Responsabilidades

• Respond to inquiries via phone, email, and chat in a timely, professional manner.
• Coordinate appointments and provide education and guidance to patients and providers.
• Document interactions and follow up to ensure issue resolution and patient satisfaction.

Conhecimentos

Customer service

Call center

Microsoft Office

EMR experience

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

The US Oncology Network is seeking a Contact Center Care Coordinator for Texas Oncology. This full-time role is remote with Texas residency required and occasional on-site training.

Typical hours are Mon–Fri, 8:00a–5:00p, supporting the NETX Region and coordinating healthcare services for patients, families, and providers. Responsibilities include handling inquiries, scheduling, and documenting interactions while meeting service level targets.