Remote Oncology Care Coordinator

US Oncology Network-wide Career Opportunities; Dallas (TX); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k) with company match

Wellness program

Tuition Reimbursement

Employee Assistance

Retail discounts

Job summary

The US Oncology Network is seeking a Contact Center Care Coordinator to join Texas Oncology. This full-time remote role supports our West Region and requires residency in Texas; occasional onsite training may be required.

You will deliver courteous patient-centered service, coordinate care, and help patients navigate appointments and providers. You will respond to inquiries by phone, email, and chat, document interactions, and work with the care team to resolve issues promptly.

Qualifications

• High school diploma or equivalent.
• Two years of call center experience.
• Proven customer service experience in healthcare.
• Training in call center environments.
• Familiarity with medical terminology.
• Proficient with Microsoft Office.

Responsibilities

• Manage patient and provider communications via phone, email, and chat.
• Schedule appointments and provide support and guidance.
• Document interactions and follow up to ensure issue resolution.
• Maintain service level metrics and collaborate with team.
• Stay informed about products and promotions.

Skills

Customer service

Call center

Microsoft Office

CRM software

EMR system

Written communication

Verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR system

CRM software

Job description

The US Oncology Network is seeking a Contact Center Care Coordinator to join Texas Oncology. This full-time remote role supports our West Region and requires residency in Texas; occasional onsite training may be required.

You will deliver courteous patient-centered service, coordinate care, and help patients navigate appointments and providers. You will respond to inquiries by phone, email, and chat, document interactions, and work with the care team to resolve issues promptly.