Remote Patient Care Coordinator

US Oncology Inc.; Dallas (TX); Remote; USD 40,000 - 48,000; Full time

Job summary

The US Oncology Network is seeking a remote Contact Center Care Coordinator to join Texas Oncology, supporting the West Region. The role requires residency in Texas and may include occasional onsite training.

In this position you will deliver outstanding customer service, coordinate healthcare services, schedule appointments, and guide patients and providers with education and resources. Strong communication and accurate data handling are essential.

Qualifications

• High school graduate or equivalent.
• Two years experience in a call center-related role.
• Proven work experience in a customer service role.
• Knowledge of Microsoft Office.

Responsibilities

• Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and concerns in a timely and effective manner.
• Document customer interactions and record details of inquiries, comments, and complaints.
• Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction.
• Meet or exceed established service level metrics for quality and productivity.
• Stay up-to-date with product and service information and promotions.
• Work collaboratively with other team members to provide excellent customer service.
• Perform other duties as assigned by the Contact Center leadership

Skills

Communication skills

Customer service

Time management

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

The US Oncology Network is seeking a remote Contact Center Care Coordinator to join Texas Oncology, supporting the West Region. The role requires residency in Texas and may include occasional onsite training.

In this position you will deliver outstanding customer service, coordinate healthcare services, schedule appointments, and guide patients and providers with education and resources. Strong communication and accurate data handling are essential.