Remote Care Center Coordinator - Healthcare Support

UNAVAILABLE; Dallas (TX); Remote; USD 38.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical

Dental & Vision

Life Insurance

401(k) with company match

Wellness program

Zusammenfassung

The US Oncology Network in Texas is seeking a Contact Center Care Coordinator to support patient care coordination remotely from Texas, with occasional on-site training. You will manage appointments, provide guidance to patients and providers, and maintain accurate records while delivering compassionate service.

Ideal candidates have healthcare experience, strong communication skills, and proficiency with Microsoft Office; bilingual Spanish/English is a plus.

Qualifikationen

• High school diploma or equivalent.
• One year of experience in customer service, call center or healthcare-related role.
• Familiarity with medical terminology is preferred.

Aufgaben

• Provide outstanding customer service while coordinating healthcare services between patients, families, care providers and institutions.
• Schedule appointments and offer education and guidance to patients and providers.
• Respond to inquiries via phone, email and chat in a timely, professional manner.
• Document interactions and follow up to ensure issues are resolved satisfactorily.
• Meet or exceed service level metrics for quality and productivity.

Kenntnisse

Customer service experience

Healthcare terminology familiarity

Microsoft Office proficiency

Excellent communication

Bilingual Spanish/English

Ausbildung

High school diploma or equivalent

Tools

EMR system

Jobbeschreibung

The US Oncology Network in Texas is seeking a Contact Center Care Coordinator to support patient care coordination remotely from Texas, with occasional on-site training. You will manage appointments, provide guidance to patients and providers, and maintain accurate records while delivering compassionate service.

Ideal candidates have healthcare experience, strong communication skills, and proficiency with Microsoft Office; bilingual Spanish/English is a plus.