Remote Contact Center Coordinator - Patient Services

Us Oncology Inc; Dallas (TX); Remote; USD 38,000 - 54,000; Full time

Job summary

The US Oncology Network is seeking a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time role supports the West Region and is remote, but you must reside in Texas. Occasionally required to be onsite for training/meetings.

You will coordinate healthcare services between patients, families, providers, and institutions, handling scheduling, education, and guidance. Healthcare experience and EMR familiarity are preferred.

Qualifications

• High school graduate or equivalent.
• Two years experience in a call center-related role.
• Proven work experience in a customer service role.
• Relevant training in call center environments.
• Previous healthcare experience and familiarity with medical terminology.
• Computer skills and proficiency in Microsoft Office.

Responsibilities

• Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and concerns in a timely and effective manner.
• Document customer interactions and record details of inquiries, comments, and complaints.
• Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction.
• Meet or exceed established service level metrics for quality and productivity.
• Stay up-to-date with product and service information and promotions.
• Work collaboratively with other team members to provide excellent customer service.
• Perform other duties as assigned by the Contact Center leadership.

Skills

Active listening

Verbal and written communication

Time management

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Office

Job description

The US Oncology Network is seeking a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time role supports the West Region and is remote, but you must reside in Texas. Occasionally required to be onsite for training/meetings.

You will coordinate healthcare services between patients, families, providers, and institutions, handling scheduling, education, and guidance. Healthcare experience and EMR familiarity are preferred.