Remote Patient Care Coordinator — Elevate Patient Experience

Texas Oncology; Dallas (TX); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability (short/long-term)

401(k) with company match

Wellness program

Tuition Reimbursement

Employee Assistance program

Discounts

Job summary

Texas Oncology, part of The US Oncology Network, is seeking a Contact Center Care Coordinator to join our San Antonio Region team. This full-time role is remote with the requirement to reside in Texas and occasional on-site trainings.

You will deliver outstanding customer service, coordinate healthcare services between patients, families, providers, and care facilities, and support scheduling, education, and guidance.

Qualifications

• MINIMUM REQUIREMENTS: High school graduate or equivalent.
• One year of experience in customer service, call center or healthcare-related role.
• Previous healthcare experience and familiarity with medical terminology.
• Computer skills and proficiency in Microsoft Office.

Responsibilities

• Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and concerns in a timely and effective manner.
• Document customer interactions and record details of inquiries, comments, and complaints.
• Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction.
• Meet or exceed established service level metrics for quality and productivity.
• Stay up-to-date with product and service information and promotions.
• Work collaboratively with other team members to provide excellent customer service.
• Perform other duties as assigned by the Contact Center leadership.

Skills

Customer service

Communication

Multitasking

Time management

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

EMR system

Job description

Texas Oncology, part of The US Oncology Network, is seeking a Contact Center Care Coordinator to join our San Antonio Region team. This full-time role is remote with the requirement to reside in Texas and occasional on-site trainings.

You will deliver outstanding customer service, coordinate healthcare services between patients, families, providers, and care facilities, and support scheduling, education, and guidance.