Remote Patient Care Center Coordinator

US Oncology Inc.; Dallas (TX); Teletrabalho; USD 36 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Wellness program

Tuition reimbursement

Employee assistance program

Retail discounts

Resumo da oferta

US Oncology Network is seeking a Contact Center Care Coordinator to support our NETX Region from Texas. This role is remote with occasional onsite training, requiring residency in Texas and a standard 8-to-5 workweek.

The ideal candidate will handle inquiries, coordinate care between patients and providers, and maintain high customer service standards while leveraging EMR systems and MS Office tools.

Qualificações

• High school graduate or equivalent.
• Two years experience in a call center-related role.
• Proven work experience in a customer service role.
• Relevant training in call center or contact center environments.
• Previous healthcare experience and familiarity with medical terminology.
• Computer skills and proficiency in Microsoft Office.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and concerns in a timely and effective manner.
• Document customer interactions and record details of inquiries, comments, and complaints.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Meet or exceed service level metrics for quality and productivity.
• Work collaboratively with team members to provide excellent customer service.

Conhecimentos

Call center experience

Customer service experience

MS Office

Healthcare terminology familiarity

High school diploma

Formação académica

High school diploma

Ferramentas

EMR system

Descrição da oferta de emprego

US Oncology Network is seeking a Contact Center Care Coordinator to support our NETX Region from Texas. This role is remote with occasional onsite training, requiring residency in Texas and a standard 8-to-5 workweek.

The ideal candidate will handle inquiries, coordinate care between patients and providers, and maintain high customer service standards while leveraging EMR systems and MS Office tools.