Remote Care Coordinator: Patient Support & Scheduling

Texas Oncology; Dallas (TX); Remote; USD 38,000 - 60,000; Full time

Job summary

Texas Oncology is seeking a Contact Center Care Coordinator to support patients by coordinating healthcare services, scheduling appointments, and guiding providers and families. This remote role requires Texas residency with occasional onsite training or meetings.

The candidate should bring strong customer service experience, healthcare terminology familiarity, and proficiency in Microsoft Office and CRM tools.

Qualifications

• High school graduate or equivalent.
• Two years experience in a call center-related role.
• Proven work experience in a customer service role.
• Relevant training in call center or contact center environments.
• Previous healthcare experience and familiarity with medical terminology.
• Computer skills and proficiency in Microsoft Office.

Responsibilities

• Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution.

Skills

Active listening

Communication skills

Problem solving

Time management

Multitasking

Healthcare terminology

Tools

CRM software

Microsoft Office

Job description

Texas Oncology is seeking a Contact Center Care Coordinator to support patients by coordinating healthcare services, scheduling appointments, and guiding providers and families. This remote role requires Texas residency with occasional onsite training or meetings.

The candidate should bring strong customer service experience, healthcare terminology familiarity, and proficiency in Microsoft Office and CRM tools.