Remote Care Coordination Specialist – Texas

US Oncology Network-wide Career Opportunities; Dallas (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with company match

Wellness program

Tuition Reimbursement

Employee Assistance program

Retailer discounts

Job summary

US Oncology Network is seeking a Contact Center Care Coordinator to join the Dallas Region team in a remote capacity while you reside in Texas. Typical schedule is Monday–Friday, 8:30am–5:00pm, with occasional onsite trainings.

You will manage patient communications, coordinate healthcare services, and provide education and guidance to patients and providers. Requirements include at least two years in a call center or related role, strong customer service skills, and familiarity with medical

Qualifications

• Minimum two years in a call center-related role.
• Proven customer service experience.
• Familiarity with medical terminology is preferred.
• Proficiency in Microsoft Office and basic computer skills.

Responsibilities

• Handle patient inquiries via phone, email, and chat in a timely, professional manner.
• Coordinate appointment scheduling and healthcare services between patients and providers.
• Document interactions and follow up to ensure issue resolution.
• Maintain knowledge of products, services, and promotions to assist customers.
• Collaborate with team members to deliver excellent patient service.

Skills

Call center experience

Customer service

Healthcare terminology

Microsoft Office

Communication skills

CRM software

Education

High school diploma or equivalent

Tools

EMR system

Job description

US Oncology Network is seeking a Contact Center Care Coordinator to join the Dallas Region team in a remote capacity while you reside in Texas. Typical schedule is Monday–Friday, 8:30am–5:00pm, with occasional onsite trainings.

You will manage patient communications, coordinate healthcare services, and provide education and guidance to patients and providers. Requirements include at least two years in a call center or related role, strong customer service skills, and familiarity with medical