Remote Patient Care Coordinator

Cardinal Health; Saint Paul (MN); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

401k plan

Paid time off

HSA

Job summary

Cardinal Health is seeking a Remote Customer Support Specialist to handle inbound calls, assist patients and providers, and manage workflow in a fast-paced environment. This full-time role requires strong communication skills and the ability to navigate proprietary software while delivering one-call resolutions.

You will support patient onboarding, follow-up on referrals, and document adverse events. Training is provided; the position offers comprehensive benefits and flexible scheduling.

Qualifications

• High School Diploma or GED or equivalent work experience preferred.
• Certified Pharmacy Technician, preferred.
• 1+ years' experience in fast paced call center environment preferred.
• Basic computer knowledge, Microsoft systems, telephony.
• Strong communication/customer service skills.
• Ability to be an independent worker and self-directed.
• Ability to sit for long periods of time in a cubicle setting.
• Demonstrate superior customer support talents.
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency.

Responsibilities

• Handle inbound calls, determine needs and provide one-call resolution.
• Manage workload of inbound faxes (if applicable).
• Investigate and resolve patient/physician inquiries in a timely manner.
• Enter detailed information into company proprietary software while conversing via telephone.
• Place outbound calls for patient follow ups, confirmations or to obtain missing information.
• Interact with patient referral sources to process new applicants.
• Follow up with internal team members regarding next steps.
• Communicate with external constituents including physician offices and pharmacies.
• Identify, document and submit Adverse Events during customer contact or via documentation.

Skills

Customer service

Call center experience

Communication skills

Independent worker

Data entry

Education

High School Diploma or GED

Certified Pharmacy Technician (preferred)

Tools

Microsoft Office

Proprietary CAH software

Job description

Cardinal Health is seeking a Remote Customer Support Specialist to handle inbound calls, assist patients and providers, and manage workflow in a fast-paced environment. This full-time role requires strong communication skills and the ability to navigate proprietary software while delivering one-call resolutions.

You will support patient onboarding, follow-up on referrals, and document adverse events. Training is provided; the position offers comprehensive benefits and flexible scheduling.