Remote Patient Care Coordinator

Cardinal Health; Harrisburg (Dauphin County); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account

401k plan

Access to wages before pay day

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a remote, full-time patient support specialist to assist with prior authorization, reimbursement questions, and patient care coordination. The role requires handling sensitive information and collaborating with clinicians, pharmacies and insurers.

Your training will take place during CST hours, and the position offers benefits including medical/dental/vision, PTO, HSA, 401k and other programs. The anticipated hourly range is $18.10–$25.80.

Qualifications

• 1-3 years of experience, preferred.
• High School Diploma, GED or equivalent work experience, preferred.

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Education

High School Diploma, GED or equivalent work experience

Job description

Cardinal Health is seeking a remote, full-time patient support specialist to assist with prior authorization, reimbursement questions, and patient care coordination. The role requires handling sensitive information and collaborating with clinicians, pharmacies and insurers.

Your training will take place during CST hours, and the position offers benefits including medical/dental/vision, PTO, HSA, 401k and other programs. The anticipated hourly range is $18.10–$25.80.