Remote Access & Patient Support Lead

Cardinal Health; Northern (KY); Hybrid; USD 66,000 - 94,000; Full time

Benefits offered by this job

Medical coverage

401k savings plan

Paid time off

HSAs

Job summary

Cardinal Health is seeking a Supervisor, Access and Patient Support to lead a remote inbound and outbound team, overseeing enrollment, reimbursement, and copay services. You will drive SOPs, coach staff, and monitor performance metrics to improve patient access outcomes.

The role requires strong leadership, communication, and remote management skills, with shift flexibility and a commitment to compliance. Remote work within the US is supported.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred.
• 2-3 years proven experience in a leadership position within a call center preferred, exposure to customer service
• Strong communication and customer service skills, (written and verbal)
• Excellent leadership, troubleshooting, time management, and problem-solving skills
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
• Highly organized by utilizing time management skills
• Commitment to the continued development of oneself and team members
• Ability to lead and engage remote employees
• Shift flexibility required if coverage is needed on an early/later shift

Responsibilities

• Collaboratively oversees daily operations for an inbound and outbound patient access support team.
• Ability to maintain development/training goals for team members in a 100% remote setting.
• Responsible for creating and maintaining Standard Operating Procedures and work instructions & metrics specific to the program.
• Responsible for conducting daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership.
• Manages workflow within assigned team to ensure efficient customer service operations.
• Monitors inbound calls and workgroups, and tracks key performance indicators such as abandonment rate, Service Level, After Call Survey and First Call Resolution.
• Responsible for testing/solutioning/approving program changes including those related to technology, platform upgrades and modifications to program business rules.
• Meets regularly with Manager to discuss team performance and people management considerations.
• Assists the Manager in implementing new policies and procedures.
• Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching, development and feedback on both performance and goal setting.
• Resonsible for managing Workday tasks; approvals timecards, PTO, etc.
• Comply with all Local, State, and Federal laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.
• Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues.
• Manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager.
• Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
• Other duties as assigned.

Skills

Leadership

Customer service

Call center

Remote work

Coaching

Education

Bachelor's degree

Tools

Workday

Job description

Cardinal Health is seeking a Supervisor, Access and Patient Support to lead a remote inbound and outbound team, overseeing enrollment, reimbursement, and copay services. You will drive SOPs, coach staff, and monitor performance metrics to improve patient access outcomes.

The role requires strong leadership, communication, and remote management skills, with shift flexibility and a commitment to compliance. Remote work within the US is supported.