Remote Oncology Care Coordinator

The US Oncology Network; Dallas (TX); Remote; USD 38,000 - 54,000; Full time

Job summary

The US Oncology Network in Texas is hiring a Contact Center Care Coordinator for Texas Oncology West Region. This full-time, remote role requires residency in Texas with occasional on-site training.

You will deliver patient-centered support, coordinate healthcare services, schedule appointments, and respond to inquiries by phone, email, or chat while maintaining high service standards. The ideal candidate has call center experience, healthcare terminology familiarity, and proficiency in

Qualifications

• High school graduate or equivalent.
• Two years experience in a call center-related role.
• Proven work experience in a customer service role.
• Relevant training in call center or contact center environments.
• Previous healthcare experience and familiarity with medical terminology.
• Computer skills and proficiency in Microsoft Office.

Responsibilities

• Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products and services to customers
• Resolve customer complaints and concerns in a timely and effective manner
• Document customer interactions and record details of inquiries, comments, and complaints
• Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
• Meet or exceed established service level metrics for quality and productivity
• Stay up-to-date with product and service information and promotions
• Work collaboratively with other team members to provide excellent customer servicePerform other duties as assigned by the Contact Center leadership

Skills

Call center experience

Customer service

Healthcare terminology familiarity

Communication skills

Tools

Microsoft Office

CRM software

Job description

The US Oncology Network in Texas is hiring a Contact Center Care Coordinator for Texas Oncology West Region. This full-time, remote role requires residency in Texas with occasional on-site training.

You will deliver patient-centered support, coordinate healthcare services, schedule appointments, and respond to inquiries by phone, email, or chat while maintaining high service standards. The ideal candidate has call center experience, healthcare terminology familiarity, and proficiency in