Remote Patient Care Assistant I - Specialty Pharmacy

Lumicera; Indianapolis (IN); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. The role focuses on communicating with patients, prescribers, pharmacists, and payers to assist in prescription fulfillment and patient care.

The successful candidate will handle inbound and outbound calls, gather relevant information, and help in data collection and problem solving in a compliant, patient-centered environment.

Qualifications

• High School Diploma or GED strongly preferred.
• 1–2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and ask scripted questions when applicable.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed.
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve.
• Other duties as assigned

Skills

Customer service

Phone etiquette

Healthcare environment

Data gathering

Tools

Operating systems

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. The role focuses on communicating with patients, prescribers, pharmacists, and payers to assist in prescription fulfillment and patient care.

The successful candidate will handle inbound and outbound calls, gather relevant information, and help in data collection and problem solving in a compliant, patient-centered environment.