Remote Patient Care Assistant - Pharmacy Services

Lumicera; Little Rock (AR); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Paid holidays

401K match

Adoption assistance

Flexible Spending Account

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support the Specialty Pharmacy team. You will communicate with patients, prescribers, pharmacists, and payers to assist in fulfillment and patient care of specialty medications.

You will handle calls, verify shipment criteria, and use systems to manage therapy and refill compliance while upholding ethical and legal standards. This evergreen posting helps build a candidate pool for future openings.

Qualifications

• Experience in customer service, preferably in healthcare settings.
• Ability to gather facts, verify information and communicate clearly.

Responsibilities

• Answer inbound calls from patients, prescribers, or other health professionals to support specialty pharmacy operations.
• Make outbound calls to patients to confirm shipment criteria and ask scripted questions as applicable.
• Use operating systems and tools to manage patient therapy and refill compliance.
• Triage calls to a licensed health care professional when clinical intervention is needed.
• Maintain compliance with all applicable laws and ethical standards.

Skills

Customer service

Phone etiquette

Communication

Healthcare setting

Education

High School Diploma or GED

Tools

CRM systems

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support the Specialty Pharmacy team. You will communicate with patients, prescribers, pharmacists, and payers to assist in fulfillment and patient care of specialty medications.

You will handle calls, verify shipment criteria, and use systems to manage therapy and refill compliance while upholding ethical and legal standards. This evergreen posting helps build a candidate pool for future openings.