Remote Patient Care Assistant - Specialty Pharmacy

Lumicera; Columbus (OH); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K with company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will handle inbound and outbound calls with patients, prescribers, and insurance payers, gathering necessary information to drive prescription fulfillment and patient care.

The role emphasizes compliant, ethical communication under federal and state laws, with opportunities to learn within Navitus' patient services team.

Qualifications

• High School Diploma or equivalent GED is strongly preferred
• Minimum 1-2 years of customer service experience preferred
• Experience in a pharmacy or healthcare environment preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable
• Utilize operating systems and tools to help manage patient therapy and refill compliance
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve
• Other duties as assigned

Skills

Customer service

Communication

Telephone skills

Data gathering

Education

High School Diploma or GED

Job description

Navitus Health Solutions is seeking a Patient Care Assistant to support specialty pharmacy programs. You will handle inbound and outbound calls with patients, prescribers, and insurance payers, gathering necessary information to drive prescription fulfillment and patient care.

The role emphasizes compliant, ethical communication under federal and state laws, with opportunities to learn within Navitus' patient services team.