Remote Patient Benefits Advocate

Firstsource Healthcare; Louisville (KY); A distancia; USD 22.000 - 25.000; Jornada completa

Descripción de la vacante

Firstsource Healthcare is seeking a Patient Advocate Specialist to help patients navigate medical billing and eligibility for assistance programs. This remote role requires empathy, strong communication, and meticulous documentation in our clinical billing system.

The position supports patients by screening for program eligibility, guiding applications, coordinating with agencies, and ensuring timely follow-up and accuracy in all records. Hours are Mon-Fri; occasional shifts may apply.

Formación

• High school diploma or equivalent is required.
• Prefer previous customer service/call center experience.
• Prefer previous experience with medical coding or billing.
• Proficient PC knowledge and the ability to type 30-40 wpm.
• Ability to effectively work and communicate with coworkers, patients, and outside agencies.

Responsabilidades

• Screen patients for eligibility of State and Federal programs
• Identify all areas of patients’ needs and assist them with an application for the appropriate State or Federal agency for assistance
• Initiate the application process when possible
• Advise patients of the appropriate assistance program(s) to best suit their individual needs
• Provide detailed instructions to patients regarding securing all available program benefits
• Advise patients of program time limitations and ensure that all deadlines are met
• Complete all necessary steps in locating patients and involving the outside field staff when necessary
• Obtain all necessary information from patients upon the initial contact when possible
• Record thorough and accurate documentation on patient accounts in the CUBS system
• All documentation in the CUBS system should be clear and concise
• Maintain a positive relationship with patients throughout the entire application process
• Assess the status and progress of applications
• Contact government agencies when necessary
• Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a programand billing information is obtained
• Other duties as assigned or required by client contract
• Maintain good working relationships with State and Federal agencies
• Resolve accounts in a timely manner
• Meet daily productivity goals and objectives as assigned by management
• Maintain confidentiality of account information at all times
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Maintain awareness of and actively participate in the Corporate Compliance Program
• Maintain a neat and orderly workstation
• Assist with other projects as assigned by management

Conocimientos

Customer service

Communication

Typing speed 30-40 wpm

Educación

High school diploma or equivalent

Herramientas

CUBS system

Descripción del empleo

Firstsource Healthcare is seeking a Patient Advocate Specialist to help patients navigate medical billing and eligibility for assistance programs. This remote role requires empathy, strong communication, and meticulous documentation in our clinical billing system.

The position supports patients by screening for program eligibility, guiding applications, coordinating with agencies, and ensuring timely follow-up and accuracy in all records. Hours are Mon-Fri; occasional shifts may apply.