Remote Medical Billing Support Specialist

Remote Jobs; Mount Pleasant (SC); Remoto; USD 16.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Paid training

Shift differential

Descrizione del lavoro

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions remotely from within the United States. The role requires clear communication, patience, and care in handling sensitive billing information.

Responsibilities include answering inbound calls about statements and insurance payments, explaining billing histories, processing payments, and documenting interactions.

Competenze

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Mansioni

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Conoscenze

Strong communication

Call center experience

Attention to detail

Multitasking

Patient-focused service

Computer literacy

Descrizione del lavoro

Five Star Solutions is seeking a Medical Billing Customer Service Representative to assist patients with billing questions remotely from within the United States. The role requires clear communication, patience, and care in handling sensitive billing information.

Responsibilities include answering inbound calls about statements and insurance payments, explaining billing histories, processing payments, and documenting interactions.