Patient Services Specialist

Phoenix Virtual Solutions; Phoenix (AZ); Remote; USD 40,000 - 55,000; Full time

Job summary

A healthcare service provider is hiring a Patient Services Specialist to interact with patients regarding healthcare and insurance. The role includes managing calls, organizing medical records, and assisting patients with financial responsibilities. Candidates should have at least 2 years of customer service experience in healthcare, excellent communication skills, and proficiency with EMR systems. This position offers the opportunity for remote work, making it suitable for self-motivated individuals.

Qualifications

• Minimum of 2 years’ experience as a Customer Service Representative or Advocate in healthcare.
• Ability to work in a fast-paced environment with minimal supervision.
• Initiative and capability to meet deadlines.

Responsibilities

• Answer incoming calls from patients and make outgoing calls.
• Manage physician appointment calendars and organize Electronic Medical Records.
• Handle patient complaints and maintain confidentiality of communications.
• Represent the Client professionally while ensuring quality customer service.

Skills

Customer service experience

Communication skills

Familiarity with EMR systems

Proficiency with Microsoft Applications

Organizational skills

Detail-oriented

Job description

Position titlePatient Services SpecialistDescriptionThe Patient Services Specialist role is responsible for interacting with patients to help them understand healthcare, insurance, and cost of procedures. They may connect patients with doctors and specialists, review options for treatment, and discuss financial responsibilities. You will assist clients with applying for benefits through hospital charity assistance programs, Social Security, and Medicaid to ensure that all types of eligible funding for health care services is available for patients. This includes assisting the patients and others to complete forms, applications, and other paperwork.Responsibilities· Answer all incoming calls from the patients.· Making all/any outgoing calls to the patients· Manage the physicians/doctor’s appointment calendar· Manage and organize Electronic Medical Records (EMR)· Record, review, and take steps to follow-up on and resolve patient complaints· Analyze complaints to enhance the overall quality of care· Create and maintain record-keeping files and systems for both the physicians and the patients· Assure confidentiality of paperwork, documents, and calls· Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions if necessary and required· Maintain timely communication with patients· Represent the Client in an approachable, pleasant, and professional manner· Work on special projects as assigned by the Client such as Data Entry assignmentsQualifications· Minimum of 2 years’ experience as a Customer Service Representative or Customer Service Advocate on a healthcare account· Excellent communication skills· Familiarity with scheduling systems· Proven experience working with EMR systems· Proficiency with Microsoft Applications· Highly organized with a strong attention to detail· Comfortable in a fast-paced environment· Approachable, professional, discrete, and personable· Ability to provide high-quality customer service and follow through on all assignments· Can work under pressure and with minimal supervision· Has initiative and can meet deadlines· Can start ASAP!Job LocationRemote work possible