Remote Patient Services Specialist

Optum; Boston (MA); On-site; USD 22,248 - 39,674; Full time

Job summary

A healthcare solutions provider is seeking a remote role based in Boston. The position requires individuals to manage patient inquiries, resolve issues, and utilize customer service experience effectively. Candidates must have a high school diploma and at least 1 year of customer service experience. The role involves flexible working hours and knowledge of electronic medical records. Benefits include a comprehensive package and a pay range of $16.15 - $28.80 per hour.

Qualifications

• 1+ years of customer service experience required.
• Must have Electronic medical record (EMR) experience or aptitude.
• Ability to work full time with flexible hours.

Responsibilities

• Screen patient inquiries to direct appropriately.
• Resolve patient-related issues and advocate for their needs.
• Maintain effective communication with patients and team.

Skills

Customer service experience

Problem-solving

Time management

Strong communication skills

Attention to detail

Education

High School Diploma / GED

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

A healthcare solutions provider is seeking a remote role based in Boston. The position requires individuals to manage patient inquiries, resolve issues, and utilize customer service experience effectively. Candidates must have a high school diploma and at least 1 year of customer service experience. The role involves flexible working hours and knowledge of electronic medical records. Benefits include a comprehensive package and a pay range of $16.15 - $28.80 per hour.