Remote Patient Services Specialist

Optum; Boston (MA); Presencial; USD 22 248 - 39 674; Tempo integral

Resumo da oferta

A healthcare solutions provider is seeking a remote role based in Boston. The position requires individuals to manage patient inquiries, resolve issues, and utilize customer service experience effectively. Candidates must have a high school diploma and at least 1 year of customer service experience. The role involves flexible working hours and knowledge of electronic medical records. Benefits include a comprehensive package and a pay range of $16.15 - $28.80 per hour.

Qualificações

• 1+ years of customer service experience required.
• Must have Electronic medical record (EMR) experience or aptitude.
• Ability to work full time with flexible hours.

Responsabilidades

• Screen patient inquiries to direct appropriately.
• Resolve patient-related issues and advocate for their needs.
• Maintain effective communication with patients and team.

Conhecimentos

Customer service experience

Problem-solving

Time management

Strong communication skills

Attention to detail

Formação académica

High School Diploma / GED

Ferramentas

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

A healthcare solutions provider is seeking a remote role based in Boston. The position requires individuals to manage patient inquiries, resolve issues, and utilize customer service experience effectively. Candidates must have a high school diploma and at least 1 year of customer service experience. The role involves flexible working hours and knowledge of electronic medical records. Benefits include a comprehensive package and a pay range of $16.15 - $28.80 per hour.