Patient Services Call Center Specialist

Brightpoint Brand; Townsend (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider is looking for a Full-Time Call Center Agent to serve as the primary point of contact for patients. Responsibilities include answering calls, scheduling medical appointments, and updating patient information. The ideal candidate should have at least two years of experience in a service-related function and possess excellent communication and interpersonal skills. Familiarity with electronic health records and proficiency in Microsoft Office tools are required. Bi-lingual communication is a plus.

Qualifications

• Minimum of 2 years in a service-related function.
• Experience in call center or healthcare customer service is a plus.
• Ability to utilize various computer systems efficiently.

Responsibilities

• Answer all incoming external and internal calls.
• Schedule appointments through electronic health record.
• Perform outreach calls to patients who missed appointments.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Bi-lingual communication

Team player

Education

High School diploma or equivalency

Associate Degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

A healthcare service provider is looking for a Full-Time Call Center Agent to serve as the primary point of contact for patients. Responsibilities include answering calls, scheduling medical appointments, and updating patient information. The ideal candidate should have at least two years of experience in a service-related function and possess excellent communication and interpersonal skills. Familiarity with electronic health records and proficiency in Microsoft Office tools are required. Bi-lingual communication is a plus.