Remote Account Specialist - Healthcare Billing Solutions

BCA Financial Services, Inc.; Virginia; Remote; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Monthly bonus opportunities

Monday–Friday schedule

Job summary

BCA Financial Services, Inc. is hiring for a remote-call-center professional to help patients understand their accounts and explore payment options. You’ll handle high-volume calls with empathy, document interactions, and work toward solutions. Training, equipment, and support are provided.

The role offers a consistent Monday–Friday schedule, a starting rate of $17/hour plus monthly bonus opportunities, and benefits including health insurance, 401(k) with company match, and paid time off.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Job description

BCA Financial Services, Inc. is hiring for a remote-call-center professional to help patients understand their accounts and explore payment options. You’ll handle high-volume calls with empathy, document interactions, and work toward solutions. Training, equipment, and support are provided.

The role offers a consistent Monday–Friday schedule, a starting rate of $17/hour plus monthly bonus opportunities, and benefits including health insurance, 401(k) with company match, and paid time off.