Remote Patient Account Resolution Specialist

Accendra Health, Inc.; Tennessee; Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Job summary

Accendra Health is hiring for a remote US-based role focused on delivering excellent patient service and product information. You will support patients and providers, collaborate with field teams and management, and identify trends to improve outcomes.

The position emphasizes clear communication, energy, and a people-centric approach, with a strong emphasis on healthcare and health-insurance knowledge.

Qualifications

• Minimum high school diploma or equivalent required.
• 3-5 years in healthcare/health insurance preferred.
• Strong communication and customer service orientation.

Responsibilities

• Provide excellent customer service and product information to patients and providers.
• Support field teams, operations and sales with timely feedback.
• Identify trends in complaints and propose preventative actions.
• Help create a better patient experience and maintain program quality.
• Collaborate to uphold company core values and employee programs.

Skills

Patient-focused

Action-oriented

Collaborative

Effective communicator

Energetic

Relationship builder

English proficiency

Education

High school degree or equivalent

3-5 years healthcare/health insurance experience

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is hiring for a remote US-based role focused on delivering excellent patient service and product information. You will support patients and providers, collaborate with field teams and management, and identify trends to improve outcomes.

The position emphasizes clear communication, energy, and a people-centric approach, with a strong emphasis on healthcare and health-insurance knowledge.