Remote Patient Account Resolution Specialist

Apria Healthcare; Nashville (TN); Remote; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Job summary

Accendra Health, a national provider of home health services under Apria and Byram brands, seeks an Individual Contributor to deliver exceptional patient and provider support and product information. You will focus on clear communication to ensure patients feel heard, understood, and connected with Apria.

The role emphasizes handling patient accounts, coordinating with field teams, and ensuring insurance documentation is compliant to enable timely reimbursement.

Qualifications

• High school degree or equivalent is required.
• 3-5 years’ experience in healthcare/health insurance industry.

Responsibilities

• Support branches across a designated market and ensure smooth operations.
• Review patient accounts and collect required referral documents to bill insurance plans.
• Research and secure information to continue equipment coverage through plans.
• Maintain collaborative relationships with field leadership, referrals and patients.
• Ensure documentation meets compliance standards and regulations.
• Follow up to achieve timely reimbursement and resolve issues.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Relationship Builder

Education

High school degree or equivalent

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health, a national provider of home health services under Apria and Byram brands, seeks an Individual Contributor to deliver exceptional patient and provider support and product information. You will focus on clear communication to ensure patients feel heard, understood, and connected with Apria.

The role emphasizes handling patient accounts, coordinating with field teams, and ensuring insurance documentation is compliant to enable timely reimbursement.