Patient Billing & Resolution Specialist (Remote)

Apria-Healthcare; Harrisburg (Dauphin County); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Parental leave

Domestic partner benefits

Wellness programs

Job summary

Accendra Health is hiring for a remote, US-based role that delivers exceptional patient service and product information. You will support patients and providers, help resolve issues, and advocate for an outstanding patient experience across branches and teams.

The role emphasizes collaboration with field leadership, quick problem-solving and cross-functional cooperation to improve patient outcomes while advancing our company culture and employee programs.

Qualifications

• High school degree or equivalent.
• 3-5 years’ experience in healthcare/health insurance industry.
• Strong communication and problem-solving skills.
• Ability to work with cross-functional teams and patients.

Responsibilities

• Provide excellent customer service and product information to patients and providers.
• Flag trends from complaints and collaborate to implement preventative measures.
• Support field teams, operations and sales with timely feedback.
• Create a better patient experience and champion employee engagement.
• Review accounts to verify documentation for insurance billing and coverage.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

English Proficiency

Education

High school degree or equivalent

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is hiring for a remote, US-based role that delivers exceptional patient service and product information. You will support patients and providers, help resolve issues, and advocate for an outstanding patient experience across branches and teams.

The role emphasizes collaboration with field leadership, quick problem-solving and cross-functional cooperation to improve patient outcomes while advancing our company culture and employee programs.