Remote Patient Account Resolution Specialist

Accendra Health, Inc.; Arizona; Hybrid; USD 27,000 - 29,000; Full time

Job summary

Accendra Health, Inc. is seeking an Individual Contributor to deliver exceptional patient-centered service and product information to patients and providers. This role emphasizes empathetic communication, proactive problem-solving, and cross-functional collaboration to ensure a positive patient experience.

Key duties include reviewing accounts, obtaining necessary documentation for billing, and ensuring timely reimbursement while supporting branches across the designated market.

Qualifications

• High school diploma or equivalent and 3-5 years in healthcare/health insurance.
• Excellent communication and cross-functional collaboration.
• Proficient in MS Office and data handling.

Responsibilities

• Support branches across a designated market.
• Review patient accounts to obtain required documentation for billing health insurance plans.
• Research and secure information from customers to continue equipment coverage.
• Manage relationships with field leadership, referrals and patients to drive account resolution.
• Evaluate documentation for compliance with standards and regulations.
• Follow up to achieve timely reimbursement.
• Perform other duties as required.

Skills

Patient-focused

Communication

Collaborative

Effective communicator

Energetic & passionate

Education

High school diploma or equivalent

Tools

Access

Excel

Word

PowerPoint

MS Project

Visio

Job description

Accendra Health, Inc. is seeking an Individual Contributor to deliver exceptional patient-centered service and product information to patients and providers. This role emphasizes empathetic communication, proactive problem-solving, and cross-functional collaboration to ensure a positive patient experience.

Key duties include reviewing accounts, obtaining necessary documentation for billing, and ensuring timely reimbursement while supporting branches across the designated market.