Remote Patient Account Resolution Specialist

Apria, Inc.; Tennessee; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) Plan

Paid time off

Job summary

Accendra Health is seeking an Individual Contributor to deliver exceptional customer service and provide product information to patients and providers. You will help ensure patients feel heard, valued, and connected with Apria’s care ecosystem.

The role focuses on health insurance billing support, patient communication, and collaboration with field teams to improve patient outcomes from home-based settings.

Qualifications

• High school diploma or equivalent required.
• 3-5 years in healthcare/health insurance industry preferred.
• Strong communication and patient-focused mindset.

Responsibilities

• Support branches across a designated market.
• Review patient accounts to obtain necessary documentation for billing.
• Research and secure information to continue equipment coverage under health plans.
• Develop cross-functional relationships to drive account resolution.
• Ensure documentation meets compliance criteria.

Skills

Patient Focused

Action Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Education

High school diploma or equivalent

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking an Individual Contributor to deliver exceptional customer service and provide product information to patients and providers. You will help ensure patients feel heard, valued, and connected with Apria’s care ecosystem.

The role focuses on health insurance billing support, patient communication, and collaboration with field teams to improve patient outcomes from home-based settings.