Remote Patient Access Operations Supervisor

Cardinal Health; Montpelier (VT); Remote; USD 69,000 - 88,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

HSA

401k savings plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Wellness programs

Job summary

Cardinal Health is seeking a Specialty Pharmacy Operations Supervisor to directly supervise staff handling customer service, enrollment activities, and reimbursement staff overseeing benefit investigations. This remote, full-time role serves 1-2 clients and focuses on staffing, training, and KPI monitoring to meet contract requirements and SOPs.

You will oversee operations, coach a remote team, develop SOPs, review program metrics, and drive process improvements while coordinating with senior

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 3-5 years of experience in related field of patient support programs preferred.
• Previous management experience preferred.
• Strong communication, presentation, and time management skills.
• Travel up to 10%.

Responsibilities

• Oversee daily operations for patient access support contact center team of up to 20 team members and provides daily support ensuring team members can perform job responsibilities.
• Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.
• Create and maintain Standard Operating Procedures and work instructions specific to the program.
• Coordinate and deliver recurring reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.
• Assess/Test / Solution / Approve program changes including those related to IT, platform upgrades, and modifications to program business rules.
• Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner.
• Manage employee timecards in addition to standard HR responsibilities as a people leader.
• Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.
• Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.
• Continually monitor program adherence, quality, attendance and address accordingly.
• Report Corrective and Preventative Actions in a timely manner.
• Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.
• Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.
• Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
• Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
• Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person).
• Proactively seek and implement process efficiencies to reduce team manual work.
• Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.
• Work well independently and in a team setting by collaborating across different departments.

Skills

Communication

Time management

Presentations

Education

Bachelor's degree

Tools

Microsoft Office Suite

Excel Pivot Tables

PowerPoint

Teams

Outlook

Word

Job description

Cardinal Health is seeking a Specialty Pharmacy Operations Supervisor to directly supervise staff handling customer service, enrollment activities, and reimbursement staff overseeing benefit investigations. This remote, full-time role serves 1-2 clients and focuses on staffing, training, and KPI monitoring to meet contract requirements and SOPs.

You will oversee operations, coach a remote team, develop SOPs, review program metrics, and drive process improvements while coordinating with senior