Remote Patient Access Team Lead

Cardinal Health; Salt Lake City (UT); Remote; USD 66,000 - 94,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Flex spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is hiring a Supervisor, Access and Patient Support to oversee a remote team handling customer service, enrollment and reimbursement activities, benefit investigations for pharmacy coverage, and prior authorization support. This role emphasizes coaching, policy development, and KPI-driven management.

The position is remote with standard full-time hours and CST training. Applicants should have a bachelor’s degree or equivalent experience and 2–3 years of leadership in a call

Qualifications

• Bachelor's degree in related field, or equivalent work experience.
• 2–3 years proven leadership experience in a call center.
• Strong written and verbal communication skills.
• Ability to lead remote employees.
• Shift flexibility to cover early/later shifts.

Responsibilities

• Oversee daily operations for an inbound and outbound patient access support team.
• Maintain development and training goals for team members in a 100% remote setting.
• Create and maintain Standard Operating Procedures and program-specific metrics.
• Conduct regular reviews of program metrics and report results to leadership.
• Manage workflow to ensure efficient customer service; monitor KPIs such as abandonment rate, Service Level, After Call Survey and First Call Resolution.
• Test/solution changes including technology, platform upgrades and business rule modifications.
• Meet with Manager to discuss performance and people management considerations.
• Conduct development-based 1x1s with team members and provide coaching and feedback.
• Manage Workday tasks; approvals, timecards, PTO, etc.
• Comply with Local, State, and Federal laws including HIPAA plans.
• Collaborate with internal partners to resolve complex program issues.
• Prioritize time and meet deadlines; maintain daily client/3rd party contact.
• Other duties as assigned.

Skills

Leadership

Call center

Customer service

Remote management

Time management

Coaching

Development

Education

Bachelor's degree or equivalent experience

Job description

Cardinal Health is hiring a Supervisor, Access and Patient Support to oversee a remote team handling customer service, enrollment and reimbursement activities, benefit investigations for pharmacy coverage, and prior authorization support. This role emphasizes coaching, policy development, and KPI-driven management.

The position is remote with standard full-time hours and CST training. Applicants should have a bachelor’s degree or equivalent experience and 2–3 years of leadership in a call